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Terms & Conditions

WIN A $5,000 TRIP TO YOUR ULTIMATE SUMMER DESTINATION

Eligible States/Territories AU & NZ

Promotion period Start: 23 October 2024 9:00 AM AEDT

End:10 Nov 2024 11:59 PM

No entries will be accepted outside this time.

Promoter The General Pants Co Unit Trust - T/A General Pants Co

ABN: 74 091 407 647

Level 3, 11 Bowden Street, Alexandria, Sydney NSW 2015

Entry is only open to Australian (NSW, VIC, QLD, SA, WA & TAS) & New Zealand residents eighteen (18) years and over. Residents from ACT & NT are excluded. Individuals must have a valid email account to be able to access the promotional entry page. Employees (and their immediate families) of the Promoter and accompanying agencies associated with this promotion are not eligible to enter. Immediate family means any of the following: spouse, ex-spouse, de-facto spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or 1st cousin

Winners will be contacted via email by Sunday 17th November.

To enter, eligible individuals must:

  • Sign up to GP Benefits (becoming a GP Benefits member is free)
  • Existing members must make a purchase in General Pants Co stores or online at generalpants.com during the competition period ensuring the transaction is linked to a GP BENEFITS account. This will constitute as a valid “entry”.

Details of prize:

1 x Contiki $5,000 voucher to be redeemed on any Contiki Europe trip. Voucher can only be used to cover trip as outlined on contiki.com and does not cover pre & post accommodation, add-on experiences or other activities not explicitly advertised as part of the trip.

  • The Prize winner is responsible for obtaining proper travel documentation (e.g., passports), travel insurance, meals not included in selected trip itinerary, ground transportation and all other costs, expenses and taxes that are not specifically included above.
  • Prize is not transferrable and cannot be exchanged for cash.
  • Subject to standard booking conditions as outlined on contiki.com
  • Prize exclusions: Travel to and from the trip start and end destinations are not included in the Prize and must be covered and organised by the Prize winner.
  • The Sponsor is not responsible if winner is denied entrance into any country for any reason.
  • No changes are permitted to reservations once date of travel is confirmed or ticket has been issued.
  • Trip must be completed by 31 December 2026 and is subject to availability at the time of booking. Certain blackout periods may apply.
  • If trip chosen is less than the stated amount above, a cash value will not be given and unused funds will be forfeited. If winner chooses a trip over the stated amount above, the winner may pay the difference of the trip prize at their own expense.
  • The holiday must be booked directly with Contiki at least sixty (60) days in advance of the travel date.
  • In order to claim the Prize entrants must be aged between 18 – 35 years old at the date of prize trip departure.

If trip is not booked and completed by 31 December 2026, the Prize expires and will be forfeited. No notice will be given to the winner of expiry.

Terms & Conditions of entry

Information on how to enter and prize details form part of these terms & conditions (Terms of entry). The Terms must be read in conjunction with the Schedule. The Schedule defines the terminology used in these Terms of entry. Where there is any inconsistency between these Terms and the Schedule, the Schedule prevails. Participation in this Promotion is deemed acceptance of these Terms of entry.

Entry is open only to legal residents of the Eligible States/Territories who satisfy the Method of entry. Directors, officers, management, employees, suppliers (including prize suppliers) and contractors (and the immediate families of directors, officers, management, employees, suppliers and contractors) of the Promoter and any of its related bodies corporate, and of the agencies and companies associated with this Promotion, including the competition permit providers TPAL (Trade Promotions and Lotteries Pty Ltd) are ineligible to enter. Immediate family means any of the following: spouse, ex-spouse, child or step-child (whether natural or by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin. Employees, officers, and directors of Contiki Holidays (Australia) Pty Ltd ABN 18 002 525 340 (“Sponsor” or “Contiki”), and their respective sister companies, affiliates, subsidiaries, their immediate families (parent, child, sibling & spouse and their respective spouses, regardless of where they reside) and persons living in the same households as such individuals (whether related or not), as well as their Trade Partners are not eligible to participate in the Promotion. By participating you agree to these Terms of entry and to the decisions of the Promoter and Sponsor, which are final and binding in all respects. Acceptance of a prize is subject to the redemption conditions, policies and rules or restrictions of the Sponsor. This Promotion is void in any area not listed above and where prohibited by law, rule or regulation. All federal, state, local laws and regulations apply.

The Promotion will be conducted during the Promotion period.

The time zone applicable to any time stated, relates to the state or territory where the Promoter is located, unless expressly stated to the contrary.

The Prize/s are specified in the Details of prizes section of the Schedule.

The total prize pool is specified in the Total prize value section of the Schedule.

Any prize is valued in Australian dollars unless expressly stated to the contrary.

Prizes involving travel must be taken to coincide with the dates specified in the Details of prizes section of the Schedule or as otherwise specified in the conditions of any third party travel provider. Any changes to the confirmed prize details will be at the expense of the winner(s) and will only be permitted with the prior consent of the Promoter or third party travel provider.

Unless otherwise stated, any prizes involving travel does not include travel insurance, travel documents, meals, taxes not included in the price of the ticket, transfers, flights, accommodation or any other costs of a personal nature. Compliance with any health, travel insurance, passport or other government requirements is the responsibility of the prize winner. Failure to comply with this will deem the winner’s entry invalid and the entrant will forfeit the prize. The Promoter makes no representation as to the safety, conditions or other issues that may exist as part of the travel or at the destination.

Prizes involving travel is subject to availability at the time of booking. The winner and, if applicable, their companion must travel together on all prize travel. The Promoter is not responsible for any cancellation, delay or rescheduling of the holiday, travel or any part of travel inclusions, and any costs incurred as a result (including, without limitation, rebooking, transfer or accommodation costs) will be the sole responsibility of the winner.

Entrants are advised that tax implications may arise from their prize winnings and they should seek independent financial advice prior to acceptance of their prize(s). The Promoter accepts no responsibility for any tax implications that may arise from accepting a prize. Entrants are responsible for any and all expenses that they incur in entering the competition and they will not be reimbursed regardless of whether or not they win the competition.

The entrants must follow the Method of entry during the Promotion period to enter the Promotion. Failure to do so will result in an invalid entry. The Promoter will not advise an Entrant if their entry is deemed invalid. The time of entry will be deemed to be the time the entry is received by the Promoter. Entrants may submit up to the Maximum number of entries (if applicable).

The Promoter accepts no responsibility for any late, lost, delayed, incomplete, incorrectly submitted, corrupted, illegible or misdirected entries, claims or correspondence whether due to omission, error, alteration, tampering, deletion, theft, destruction, disruption to any communication network or medium, or otherwise including those entries not received by the Promoter for any reason. The Promoter is not liable for any consequences of user error including (without limitation) costs incurred. No correspondence will be entered into.

The prize(s) will be awarded to the valid entrant(s) drawn randomly in accordance with the Prize draw details. If a draw is scheduled on a public holiday, the promoter may choose to instead hold the draw on the first business day after the relevant public holiday. The Promoter may draw additional reserve entries (and record them in order).

In the event of an invalid entry or an ineligible entrant, or if the entrant is ineligible to accept the prize, the prize will be awarded to the first reserve entry drawn. If the prize can’t be awarded to the entrant drawn, the promoter will then continue this process until the prize is awarded.

The winner does not need to be present at the draw unless expressly stated to the contrary.

The winner(s) will be notified in accordance with the Notification of winners and Notification of unclaimed prize winners (if applicable) sections of the Schedule. Notification to winners will be deemed to have occurred on the later of the time the winner receives actual notification from the Promoter or two business days thereafter. The notification will include details about how the prize(s) can be claimed.

The Promoter takes no responsibility where it is unable to contact prize winners who have not provided correct or complete contact details. If an entrant’s contact details change during the promotional period, it is the entrant’s responsibility to notify the Promoter. A request to modify any entry information should be directed to Promoter.

It is a condition of accepting any prize that the winner must comply with all the conditions of use of the prize and the prize supplier’s requirements. Each prize must be taken as stated and no compensation will be payable if a winner is unable to use the prize as stated.

The winner(s) name and state/territory of residence will be published in accordance with the Public announcement of winners section of the Schedule (if applicable).

If the prize(s) has not been claimed by the Unclaimed prize draw time and date and subject to any written directions from a State lottery agency,the Promoter may conduct an Unclaimed prize draw in accordance with the Unclaimed prize draw section of the Schedule (if applicable). In the event the Unclaimed prize draw takes place, the Promoter will attempt to contact the winner(s) of the Unclaimed prize draw in accordance with the Notification of unclaimed prize draw section of the Schedule, and if applicable, the name and State/Territory of residency of any winner(s) of the Unclaimed prize draw will be published in accordance with the section of the Schedule entitled Public announcement of winners from unclaimed prize draw. If a prize is no longer available the promoter may substitute with a prize of higher or equal value subject to any written directions from a regulatory authority. The promoter is not allowed to deduct any administrative costs associated with provision of the prize.

To the greatest extent permitted by law, the Promoter excludes all warranties, representations or guarantees (Warranties) regarding the Promotion and any prizes, including any Warranties which may have been made in the course of advertising or promoting the Promotion. The conduct of the Promotion or the supply of prizes may involve third parties, and the Promoter makes no Warranties and disclaims all liability in connection with any such third parties, their acts or omissions. By entering the Promotion, an entrant releases and indemnifies the Promoter and its related bodies corporate (including the officers, employees and agents of each) from and against all actions, penalties, liabilities, claims or demands the entrant may have against the Promoter or that the Promoter may incur for any loss or damage which is or may be suffered or sustained as a direct or indirect result of an entrant entering or participating in the Promotion or winning or failing to win a prize, or using or permitting any other person to use the prize, except for any liability which cannot be excluded by law or which would cause any part of this clause to be void or unenforceable.

If despite the foregoing clause, the Promoter incurs a liability to an entrant under any law which implies a Warranty into these Terms of entry which cannot legally be excluded, the Promoter’s liability in respect of the Promotion is limited, in the Promoter’s discretion, to either resupplying such goods or services as form part of the Promotion, or paying the cost of resupplying those goods or services.

Without limiting any of the foregoing, in no circumstances will an entrant or the Promoter have any liability to the other for any loss or damage suffered which is indirect or consequential in nature, including without limitation any loss of profit, loss of reputation, loss of goodwill, or loss of business opportunity.

The Promoter and its associated agencies and companies will not be liable for any delay, damage, or loss in transit of prizes.

The Promoter may in its absolute discretion not accept a particular entry, may disqualify an entry, or cancel the entire Promotion at any time without giving reasons and without liability to any entrants, subject to any written directions from a regulatory authority. Without limiting this the Promoter reserves the right to verify the validity of entries, prize claims and entrants and to disqualify any entrant who submits an entry or prize claim that is misleading or not in accordance with these Terms of entry or who manipulates or tampers with the entry process. In the event that a winner breaches these Terms of entry, the winner will forfeit the prize in whole and no substitute will be offered. Verification is at the discretion of the Promoter, whose decision is final. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights.

Prizes, or any unused portion of a prize, are not transferable or exchangeable and cannot be taken as cash, subject to any written directions from a regulatory authority. Where a prize is unavailable for any reason, the Promoter may substitute the prize for another item of equal or higher value subject to any written directions from a regulatory authority. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize).

In the case of the intervention of any outside act, agent or event which prevents or significantly hinders the Promoter’s ability (or that of a third party involved with the Promotion) to proceed with the Promotion on the dates and in the manner described in these Terms of entry, including but not limited to vandalism, natural disasters, acts of God, civil unrest, strike, war, act of terrorism, the Promoter’s obligations in respect of the Promotion will be suspended for the duration of the event and, in addition, the Promoter may in its absolute discretion cancel the promotion and recommence it from the start on the same conditions, subject to approval of the relevant authorities.

All entries become the property of the Promoter. As a condition of entering into this Promotion, entrants agree to assign all their rights in and to their entry and any related content to the Promoter, including any copyright or other intellectual property rights in the entry and related content. Without limiting this, the Promoter may use entry content for any and all purposes including commercial purposes. You warrant that entry content is original, lawful and not misleading and that the Promoter’s use of such content will not infringe the rights of any third parties. The Promoter has no obligation to credit you as the author of any content submitted and may otherwise do any acts or omissions which would otherwise constitute an infringement of any moral rights you may have as an author of content.

Entrants consent to the Promoter using the personal information provided in connection with this promotion for the purposes of facilitating the conduct of the promotion and awarding any prizes, including to third parties involved in the promotion and any relevant authorities. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter including third parties may, for an indefinite period, unless otherwise advised, use the private information for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant.

The collection and disclosure of personal information provided in connection with this promotion will be handled in accordance with the Promoter’s Privacy statement which adheres to the Privacy Act 1988 (cth) and Australian Privacy Principles.

The Promotion and these Terms of entry will be governed by the law of the State or Territory in which the Promoter ordinarily resides. Entrants accept the non-exclusive jurisdiction of courts and tribunals of that State or Territory in connection with disputes concerning the Promotion.

Facebook, YouTube, Instagram, TikTok, or Snapchat may be used to advertise or promote the Promotion. By entering the Promotion, entrants agree that the Promotion is in no way sponsored, endorsed or administered by, or associated with Facebook, YouTube, Instagram, TikTok or Snapchat; and to release Facebook, YouTube, Instagram, TikTok, or Snapchat from all liability in relation to this Promotion. Any questions, comments or complaints regarding the Promotion should be directed to the Promoter and not Facebook, YouTube, Instagram, TikTok, or Snapchat.

30% Off Selected Styles

30% Off Selected Styles. Selected styles and brands. Prices as marked. Online Only. Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.

UNiDAYS

These Terms set forth the terms and conditions that apply to access and use of the websites, applications, and other online services in or to which these Terms are linked (“Services”). The Services are made available by Myunidays Limited, Unidays Inc., and their affiliates (altogether, "UNiDAYS", “we”, or “us”). These Terms apply whether you are a Member (as defined in Section 2) or just browsing. Myunidays Limited (MYUNIDAYS LTD) is incorporated and registered in England and Wales with company number 07552253, VAT number 130053865, and registered office at 2 Castle Boulevard, Nottingham, Nottinghamshire, NG7 1FB.

You must be 16 years or older to use any part of the Services. If you are less than 18 years of age and would like to use any part of our Services, please ask your parent or legal guardian to review and agree to these Terms before you use any part of the Services. If you are below the age of consent under applicable law in the country in which you reside, then your parent or legal guardian must read and accept the terms and conditions of these Terms in your name and on your behalf.

BY CLICKING THE ‘JOIN NOW’ BUTTON OR CREATING AN ACCOUNT, YOU REPRESENT TO UNIDAYS THAT YOU ARE ELIGIBLE TO USE THE SERVICES AND AGREE TO BE BOUND BY THESE TERMS. THESE TERMS ALSO GOVERN ALL USE OF THE SERVICES, WHETHER ACCESSING OUR WEBSITES, DOWNLOADING THE UNIDAYS MOBILE APP, OR BY USING ANY OF OUR OTHER SERVICES THAT LINK TO

THESE TERMS. If you are not eligible or do not agree to these Terms, you are not authorised to use the Services.

These Terms apply to the Services, which include, without limitation:

  • www.myunidays.com(“Website”);
  • the UNiDAYS mobile application available in The App Store and Google Play (“App”);
  • use of our embedded iframe found on websites of our Partners; and
  • any other UNiDAYS-operated online service in or to which these Terms are linked.

Buy 1, Get 50% Off 2nd Sale Item

Online only. Discount taken off the product of lesser value. Valid sale products only. Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.

Men's T-Shirts Deal

Selected styles. Prices as marked. Online Only. Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.

Mid Season Sale

Selected styles. Prices as marked. Valid in-store and online while stock lasts. Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.

2 For Deals

2 for deals applied at checkout. Valid in-store and online while stock lasts. Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.

Mix and Match Fleece

2 for X and 3 for X deals applied at checkout. Valid online only and while stock lasts. Not valid in conjunction with any other promotion or voucher code. This promotion is exclusive to General Pants Co. Australia & New Zealand customers.

Coupon Sales and Promotion Codes

Coupon sales and promotion codes are not valid on eVouchers, Donations, Crocs, Birkenstock, Stussy, Dickies, The North Face, Blundstone and all 2 for $X offers. Not valid in conjunction with any other offer, or stacked with other or same promotional codes. Only one promotion can be used per order. Subject to changes.

Sale and Markdowns

Selected styles. Prices as marked.

Click and Collect

Click and Collect orders will be available in four (4) hours for orders placed during store trading hours. Please check the website for store trading hours.

Please wait to receive your READY TO PICKUP email before collecting your order.Bring your CONFIRMATION EMAIL and your photo ID.

Your order will be held for a maximum of seven (7) days in your chosen store. After this time, we will cancel your order and a refund will be issued to the original payment method.

Please Note:

If you need to nominate someone other than yourself to collect the order, we request that you please contact the store that you have nominated for your Click & Collect order.

Application

The following terms (“Terms and Conditions”) apply to any and all users of the General Pants website (the “Site”). All Transactions made in connection with the Site, and your use of any content or information on the Site or Product purchased through the Site is subject to these Terms and Conditions and these apply regardless of how you access the Site. You should make sure you read and agree to these Terms and Conditions before you use the Site as your offer to purchase any Product will indicate to us your acceptance of these Terms and Conditions. Where any other terms and conditions apply to a Product or service related to the Site, these Terms and Conditions will override any subsequent terms and conditions, unless stated otherwise.

Your use of the Site indicates your understanding that the Site and the Products include and/or rely on a security framework using technology that protects digital information and imposes usage rules established by Us, our Affiliates and our (or their) licensors, and you agree to abide by these usage rules. Unless otherwise expressly stated, all capitalized terms in these Terms and Conditions have the definitions given to them in clause 2 below.

SMS opt in T&Cs

You agree that General Pants Co. may send you marketing and promotional messages that are relevant to your relationship with General Pants Co. These messages may be sent via different channels, including by email, SMS and phone. You may opt-out of receiving these messages (either altogether or via a particular channel) by updating your contact preferences in your Account, or by using any other unsubscribe facility we provide, in accordance with these Rules and any other applicable Terms and Conditions.

Terms of Use

  • “Affiliate” means any third party we may enter into agreements with for the supply of goods or services for the purpose of running our business. This includes all licensors, postal and courier companies and any other third party these companies may enter into contracts or agreements with in order to fulfill their obligations under any contract or agreement made with Us.
  • “Offer to Purchase” means your intention to receive Product(s) from Us via the initiation of a Transaction (this is subject to review or refusal by Us and does not confirm our offer to sell to you).
  • “Product” means anything available for purchase or access through the Site including goods, music, images, videos, artwork, text and other copyrightable materials.
  • “Site” means our website,www.generalpants.com.
  • “Terms and Conditions” refer to these terms and conditions that govern the General Pants website and its use.
  • “Transaction” means the purchase of any Product via the Site whereby funds are successfully debited from your account and are received or accepted by Us (subject to any request we make for further information to authorize the payment).
  • “Us” means the General Pants Group, including all relevant Affiliates, subsidiaries, directors and employees (also referred to as “we” or “our” where appropriate).

Products

All rights to any Products that we make available through the Site are owned by Us, our Affiliates and/or our (or their) licensors. Subject to your compliance with these Terms and Conditions, you have a limited, revocable, non-transferrable right to use Products you purchase or access through the Site solely for your personal, non-commercial use in accordance with these Terms and Conditions and any other terms that may apply to these Products.

Offer to Purchase and Transactions

By initiating a Transaction with Us, you represent and warrant that you:

  1. Are of legal age to form a binding contract with us (18 years or older);
  2. Have the legal right to make the Transaction and use the payment means selected by you; and
  3. Intend to create an Offer to Purchase.

In doing so, you grant us the right to use the information submitted to us through your Offer to Purchase in accordance with our Privacy Policy, including without limitation, by providing this information to third parties for purposes of facilitating the completion of Transactions initiated by you or on your behalf. We reserve the right to request verification of your personal or financial information prior to the acceptance of any Offer to Purchase.

Non-acceptance of Offer to Purchase

The receipt of an electronic or other form of order confirmation does not signify our acceptance of your Offer to Purchase, nor does it constitute confirmation of our offer to sell. We reserve the right to reject any Offer to Purchase made by you at any time for any reason. Non-acceptance of an Offer to Purchase may for example result from one of the following:

  1. The product ordered is unavailable;
  2. The payment is not authorized (see clause 6); and/or
  3. The identification of a typographical error whereby the product or pricing information is incorrect in some way (see clause 8).

Authorization of payment and fraud prevention

We employ payment gateway provider Braintree and utilize anti-fraud software Kount to implement anti-fraud procedures to avoid and minimize fraudulent activity on the Site. Prior to the acceptance or non-acceptance of an Offer to Purchase made by you, we reserve the right to request additional information from you. A request for the provision of additional information may include the request for a photocopy of any photographic identification you may hold ie. A Driver’s Licence or passport, as well as a photocopy of the front and back of the card that is being used to make the purchase. We have the right to refuse an Offer to Purchase if the request for additional information is refused by you.

See our Privacy Policy for further information on our anti-fraud processes and software.

Limits to a Transaction

  1. Except to the extent prohibited by applicable law, we reserve the right with or without prior notice to:
  2. Change a description, image or reference of a Product (descriptions and references to a Product do not imply our endorsement of a Product nor do they indicate our representations about the accuracy of the description or reference);
  3. Limit the available quantity of any Product;
  4. Honour or impose conditions on the honoring of discount code or promotion;
  5. Bar any user from making any or all Transaction(s);
  6. Refuse to provide any user with any Product; and/or
  7. Refuse or cancel any Offer to Purchase for any reason prior to our acceptance of this offer pursuant to clauses 4 and 5.

Pricing and errors on the Site

We reserve the right to update or correct information on the Site at any time without notice. In the event that a Product is listed at an incorrect price or with incorrect information, we have the right to refuse shipment of or cancel any Offer to Purchase for the Product. Where we become aware of any error or inaccuracy after acceptance of your Offer to Purchase, we will inform you as soon as possible and give you the option of re-placing your order at the correct price or cancelling your order for a refund. Where we cannot get in contact with you by close of the business day on which we become aware of the error, your order will be cancelled and refunded. In the event that we are notified of any error after you order has been dispatched and if delivery has not been completed, we reserve the right to recall the parcel. This recall will occur at no cost to the customer and will not affect the timeframe in which a refund will be processed for the item/s purchased.

Charges

You are required to pay all charges incurred by you or on your behalf through the Site, at the price(s) in effect when these charges are incurred, including, without limitation, all shipping and handling charges and any applicable network charges in respect of mobile downloads. All sales through the Site are final, and all charges from those sales are non refundable, except as otherwise expressly stated in these Terms and Conditions.

Representations

The availability of Products or existence of content on the Site or Products does not warrant our endorsement of that Product or content, nor does it imply our responsibility for the accuracy or quality of that Product or information. Any slogan, text, graphic or image does not imply any representations by Us as a business regarding that slogan, text, graphic or image and does not constitute our endorsement of that information. Any links to third party sites made available via the Site do not represent our endorsement of any content made available on these sites and the policing of any third party website is beyond our control.

Copyright

All content made available on or via the Site is protected by copyright, trademark and other intellectual property rights and is the property of the General Pants Group and/or our Affiliates. Copying or reproducing any intellectual property on the Site is prohibited and unlawful and may be subject to criminal charges and/or fines.

Limitation of liability

We are not liable for any loss or damage occurred by use of the Site or any other website linked to the Site, or for loss or damage incurred through the purchase of any Product made available via the Site or from any recommendation or information provided by us to you through the Site. If we breach any term, condition or warranty (which cannot be excluded at law), our liability is limited, at our discretion, to either:

  1. The re-supply of goods purchased by you via the Site in respect of which the claim arises; or
  2. Payment of the amount paid by you for the goods in respect of which the claim arises.

We will not be liable for any other loss or anticipated loss or damage incurred by you however caused which arises from or in connection with your use of the Site, the contents of the Site (this includes information, pricing and all Products), or your reliance on any information or service we provide to you. We do not guarantee that your access and use of the Site will be free from any errors or viruses that may harm your software or affect the use of your computer.

By accepting these Terms and Conditions, you indemnify Us against all legal action, loss, damage or costs incurred by you arising from your breach (or the breach of any other person accessing the Site and its contents through you) of these Terms and Conditions, your use of the Site or your reliance on the contents of the Site (this includes all information, prices and Products).

Acceptance of your Offer to Purchase and delivery of goods

We will endeavor to process Transactions within 24 hours from receipt or acceptance of payment (subject to any requests we make for further information required to authorize a payment). Once your Offer to Purchase is accepted by us, our offer to sell will be notified to you via email confirming the dispatch of your order. This email provides you with the tracking number linked to your order (this tracking information is subject to change at any time and/or may incur typographical errors on occasion). Delivery of your order will be via Australia Post’s Express Post service. Except to the extent prohibited by applicable law, we reserve the right to change delivery options without notice.

Delivery delay

Technical and/or other problems may postpone, delay or prevent delivery of a particular Product. You should receive any Product(s) that you order within five working days of placing your order. If we anticipate a delay in delivering a Product to you, we will seek to notify you where possible by email of the delay and we will give you the option to continue with your order or request a f ull refund.

While Australia Post makes every effort to deliver parcels within our delivery timeframe, we cannot guarantee delivery times as these can change for reasons which are beyond our control. We will not be liable for late deliveries or any loss, damage or cost incurred due to late delivery.

Non receipt of parcel due to Australia Post error

In the instance where you have not received your order due to a delivery error (this includes parcels that are marked as undeliverable, missing or lost in transit articles, Australia Post sorting issues and disputed deliveries), we will, at your request, contact Australia Post to open an investigation on your behalf. This process involves Australia Post contacting their Parcel Distribution Centre and the driver who was assigned the delivery of your parcel to investigate the situation. If a resolution has not been reached 10 business days after the investigation was opened, we will re-ship your item(s) to you free of charge (where the stock is still available), or refund your order.

Please note this does not apply to orders where the address has been submitted incorrectly at the point of checkout.

Customs and import duties

International orders may be subject to local charges. Any and all customs or import duties are charged once the parcel reaches its destination country and are to be paid for by the recipient. While we endeavour to inform you of any customs or import duties and the value limit at which duty is payable at checkout, we cannot be responsible for reimbursing any additional costs charged on delivery of an order that were not indicated prior to checkout.

Delivery of international parcels may be delayed due to customs clearance issues and where this occurs we are not responsible for any loss or additional costs incurred as a result.

Survival of Terms and Conditions

Except for the licenses granted to you (if any) pursuant to these Terms and Conditions, these Terms and Conditions shall survive any termination or expiration of the Terms of Use applicable to the Site.

General Pants' Photo Gallery

General Pants Co Pty Ltd (“General Pants / we”) invites you to share your photos by including them on-line at www.generalpants.com.au, in our instore kiosks and in other electronic or hardcopy materials (collectively “our gallery”).

How to submit photographs to our gallery

If you would like to submit photographs for possible inclusion in our gallery, hash-tag your photos (e.g. of you in gear that you’ve bought from us) using #generalpants or #generalpantsco. If you have also tagged any of General Pants Co's brands as listed below, your images will be considered to be included in the gallery:

#agentninetynine, #aliceintheve, #ameyewear, #arvust, #casio, #converse, #dontaskamanda, #drdenim, #drmartens, #element, #eviltwin, #havaianas, #herschel, #insight, #ksubi, #lee, #lespecs, #levis, #neonhart, #nixon, #nudiejeans, #neuw, #oneteaspoon, #onepiece, #rollas, #rvca, #santacruz, #standard, #stussy, #subtitled, #sundaysomewhere, #spencerproject, #vans, #wrangler, #zooyork, #zanerobe.

Ensure your settings in Instagram, Facebook or Twitter make these photos public.We may then display these photos on our gallery, in accordance with these terms and conditions.

Copyright and use of photos

We acknowledge that you retain ownership of copyright in any photo you have taken, but you consent to General Pants and Olapic (our third party photo sharing software provider) using and reproducing your photo and likeness (and any names provided) in our gallery.

Your photo may then be stored in our gallery database for as long as we choose to store it.We may, but are not obliged to display/ use/ reproduce or maintain your photo on in-store kiosks, on our websites or in other materials (electronic or hard copy) from time to time and for such duration as we choose.You agree that your photo may be seen by a wide range of people.

If we display or otherwise use your photo we may do so in whole or in part and are not required to identify you, remunerate you or consult you in relation to such use.

We will not use your photo in any defamatory, degrading or offensive way.

Rules about photos

We will only use photos that are “public” on Instagram, Facebook or Twitter.

By tagging a photo in the way described above you agree and acknowledge that:

(a) you are/ will be the individual pictured in your photograph or you have the consent of all others individuals depicted;

(b) you are aged 18 years or over or have parental consent to provide photos in the way described in these terms;

(c) your photos must not contain or depict anything vulgar, profane, pornographic, racist, sexist, discriminatory, obscene, defamatory, degrading, unsavoury, illegal, harassing or offensive or that breaches or violates any person’s privacy, intellectual property or other rights; and

(d) you will indemnify us in respect of any loss or damage that we suffer as a result of any breach by you of these terms and conditions.

Removing Photos

If you wish to remove one of your photos from our on-line gallery, you may request us to do so by clicking on the (!) icon featured on every image or email your request for removal by emailing customerservice@generalpantsgroup.com with a link to the page the image is featured on, also accompanied with a screen grab of the image. We may remove or choose not to post any photographs that you may wish to submit.

These terms and conditions may be changed from time to time. You should ensure that you read the most current version of the terms and conditions each time you submit a photo to our gallery.

GP Benefits Terms & Conditions

Definitions

  1. “GP Benefits Program” means the GP Benefits Program providing members with access to exclusive benefits and vouchers.
  2. “Sign up” refers to the process required to register for an GP Benefits account on the General Pants Co. website or in a General Pants Co. store.
  3. “Benefits” means any benefits given to the members.
  4. “Member” means individuals who sign up to the GP Benefits Program.
  5. “Member Profile” means the personal details of the member which can be updated on the member website.
  6. “Member Website” refers to the website located at www.generalpants.com where details of the GP Benefits Program (including the most up to date Terms and Conditions) can be found. The member website also provides for the facility to sign up to the GP Benefits and update the member profile.
  7. “General Pants Co.” means GENERAL PANTS GROUP PTY LIMITED trading as GENERAL PANTS CO. or its authorised representatives.
  8. “Member card” refers to the virtual membership card, or "Stocard" that is linked to the members’ profile on the member website.
  9. “Redeem vouchers” means members can redeem vouchers against purchases.
  10. “Vouchers” refers to discount vouchers given to members as a consequence of purchasing behaviours, incentives and/or promotions. Members are notified of vouchers via email.
  11. GP Benefits vouchers and promotional codes are single use only.
  12. “Technical Issues” means the technical malfunction of any telephone network, connection or lines, computer on line systems, servers, or providers, computer equipment, software, technical problems or traffic congestion on the internet or at any web site or intranet site.
  13. “Terms and Conditions” mean the Terms and Conditions set out in this agreement and as updated on the member website.

Terms & Conditions

  1. The Terms and Conditions set out in this document concern the operation of the GP Benefits Program, the use of the virtual Member card, the Member Website and any promotional activity and loyalty transactions that arise as a consequence of the GP Benefits Program.
  2. Individuals who join the GP Benefits Program and/or acquire/use Redeem vouchers agree to be legally bound by the Terms and Conditions.
  3. The most current Terms and Conditions at any point in time can be found on the Member page of the General Pants Co. Website.
  4. The Terms and Conditions may be modified at any time with reasonable notice, if possible.
  5. General Pants Co. will not accept any liability for any email communication to any Member that is misdirected, lost or not received.
  6. General Pants Co. will not accept any liability for any Technical Issues that may cause damage to any computer related to or used in connection with the GP Benefits Program.
  7. General Pants Co. may collect personal information from the Members for the purpose of facilitating the GP Benefits Program. Please see General Pants Co.’ Privacy Policy at www.generalpants.com for more information.
  8. General Pants Co. reserves the right to cancel, terminate, modify or suspend the GP Benefits Program, vouchers or your membership, especially if the program is being abused, there has been a mistake or damage or loss may or is being caused to any person. Where possible, General Pants Co. will provide reasonable notice.
  9. General Pants Co. will not be liable for any tax liability incurred by a Member in connection with the GP Benefits Program, including that incurred in the provision of vouchers.
  10. The Terms and Conditions are to be read in conjunction with any additional conditions associated with vouchers. In the event of any discrepancies, General Pants Co.’ decision in its absolute discretion will be final and binding.
  11. General Pants Co.’ decision in relation to all matters arising in relation to the GP Benefits Program is final and binding, unless we have acted illegally.

Benefits

  1. Members of the GP Benefits Program will be entitled to receive benefits.
  2. General Pants Co. reserves the right to vary and cancel upcoming and existing benefits at any time and with reasonable notice, where possible.

Members/Membership

  1. An individual is deemed to be a Member of the GP Benefits Program when they submit a completed application in store or create an online account.
  2. Completion of the sign-up process is deemed acceptance by the individual of the Terms and Conditions.
  3. Membership of the GP Benefits Program is only open to individuals with a valid email address.
  4. At any time, Members can only have one membership to the GP Benefits Program and one corresponding virtual Member card.
  5. Membership is not transferable.
  6. It is the responsibility of the Member to update their Membership Profile.
  7. A Member can at any time terminate their membership by providing written notice to General Pants Co..
  8. Membership is open to Australian and international residents.

Virtual Card

  1. The Virtual Member card remains the virtual property of General Pants Co. at all times.
  2. One Virtual Member card can be issued per Member.
  3. Your member card will be automatically tied to your unique email address.
  4. A current Member card or other identification of the Account Holder must be presented by the individual associated with the GP Benefits account for all transactions including (but not limited to) requests for discounts, recording of purchases, redeeming vouchers or in response to any promotional activity specific to the GP Benefits Program. In the absence of a Virtual Member card, the individual must quote their unique email address.
  5. Members may be required to provide photo identification to verify their identity.
  6. Each transaction can only be linked to one account.
  7. Members must notify General Pants Co. immediately if the Member card is lost, stolen or misplaced and until such time, General Pants Co. will not be held responsible or liable for any use of the Member card.
  8. Reward qualification occurs in store by presenting your Member card or quoting your unique email address. To qualify for rewards for online purchases you must be logged into your online account.
  9. General Pants Co. and General Pants Group employees are not eligible for membership.

Vouchers

  1. General Pants Co. may update a Member account with a voucher as a consequence of a purchasing behaviour, incentive and/or promotional activities.
  2. General Pants Co. will notify the Member via email and on their Online Account of their entitlement to any vouchers.
  3. Vouchers are generally expressed in a monetary form - for example, an AUD $25.00 voucher. However, in no way do vouchers represent legal tender in any country. Vouchers that are issued with a specific monetary value, such as a "$ off" discount, are only redeemable in-stores and online in the Australian online store.
  4. Vouchers cannot be sold, transferred or assigned and are not redeemable for cash or any other like instruments - including (but not limited to) gift vouchers, gift cards, cheques and credit notes. Any eligible refund for product purchased with a loyalty voucher will be made by crediting the member account for that month, no cash, credit card top up or gift voucher will be provided.
  5. The maximum voucher that can be achieved in one transaction is $50.00
  6. Vouchers can be redeemed at General Pants Co. stores and Online. In physical stores, Vouchers can only be redeemed on presentation of the member card and corresponding photo identification.
  7. If you are awarded a Voucher due to a purchase made by cash or credit card and you then return the purchase, General Pants Co. reserves the right to void the corresponding Voucher. If you make a purchase using a voucher and then return the purchase, the refund amount will only total the legal tender or Gift Card amount in the transaction. The corresponding Voucher is not refundable.
  8. Please note that certain items and promotions cannot be purchased using vouchers. This will be advertised and/or notified to you by General Pants Co. staff.
  9. If a Membership is terminated by us for cause, all outstanding and future vouchers will no longer be valid and will be rendered null and void.
  10. Vouchers are valid for 1 (one) month from date of issue.
  11. Vouchers cannot be used after the expiry date.
  12. Only vouchers from one GP Benefits Account can be presented per transaction.
  13. General Pants Co. will not be held responsible or liable if vouchers are not able to be redeemed for whatever reason including if there is a Technical Issue unless directly due to General Pants Co.’ negligence.
  14. Vouchers cannot be redeemed as payment for any part of a lay-by purchase.
  15. Vouchers cannot be redeemed as part of a Gift Voucher purchase.
  16. Unless stated otherwise on the voucher, all vouchers expire at midnight on the day specified in the Offers section of the User’s Online Account.
  17. Vouchers will be issued for activation two weeks after the purchase date. They are redeemable within the time specified on each voucher once activated.
  18. You will be rewarded with a voucher based on the total daily spend amount, regardless of the number of transactions in that day, within the aforementioned spend limits at General Pants Co. stores, including online.
  19. Vouchers are issued on the basis of the amount spent in a single day.
  20. A Member can only receive a birthday voucher if they have provided their complete date of birth at least four (4) weeks prior to your actual birthday. Each Member will only receive one (1) birthday voucher in any 365 day period.
  21. Vouchers are not transferrable.
  22. Vouchers are not available to General Pants Co. or General Pants Group employees.

GENERAL PANTS WIN A $1,000 WARDROBE - CONSUMER COMPETITION TERMS AND CONDITIONS

  1. Acceptance: Participation in this promotion constitutes acceptance of these Terms and Conditions. Information on how to enter and prize details form part of these Terms and Conditions.
  2. Promoter: The promoter is General Pants Co. (ABN 74 091 407 647), Level 3, 11 Bowden Street, Alexandria, NSW 2015, Australia. Contact: (02) 9290 0800.
  3. Eligibility: The promotion is open to Australian (NSW, VIC, QLD, SA, WA, TAS) and New Zealand residents aged 18 years or older. A valid email account is required to access the promotional entry page.
  4. Ineligibility: Employees of the Promoter, their immediate families, and agencies associated with this promotion are not eligible to enter. "Immediate family" includes spouses, parents, children, siblings, and their respective in-laws.
  5. Promotion Period: The promotion starts at 08:01 AEST on Monday, 30 September 2024, and ends at 17:00 AEST on Sunday, 13 October 2024.
  6. Winner Notification: Winners will be notified by phone, email, or announced via the Promoter’s social media platforms (e.g., Instagram, Facebook).
  7. How to Enter: To enter, eligible individuals must sign up for GP Benefits in-store or online (free of charge) or already be a GP Benefits member. This will be considered a valid entry. Only one entry per person is allowed.
  8. Verification and Disqualification: The Promoter reserves the right to verify the eligibility of entries and entrants. Any entries that do not comply with these Terms and Conditions or are deemed fraudulent will be disqualified. Errors and omissions are at the Promoter’s discretion.
  9. Invalid Entries: Incomplete, indecipherable, or fraudulent entries will be deemed invalid.
  10. Disputes: If there is any dispute regarding an entrant’s identity, the Promoter reserves the right to determine the entrant's identity at its sole discretion.
  11. Final Decision: The Promoter’s decision is final, and no correspondence will be entered into.
  12. Prize: One (1) General Pants Co. gift card valued at AUD $1,000 will be awarded. The winner will be announced at the end of the promotional period.
  13. Prize Value: The total prize pool for this promotion is AUD $1,000.
  14. Selection of Winner: The winner will be chosen by random draw supervised by the Promoter. The winner will be contacted within seven (7) days via email. The Promoter is not liable for any winner’s failure to receive notification due to incorrect contact details or security settings.
  15. Unclaimed Prize: If the winner does not claim their prize within 24 hours of the announcement, the prize will be forfeited, and a redraw will take place.
  16. Substitute Prizes: If the prize is unavailable, the Promoter reserves the right to substitute the prize with one of equal value and specification, subject to any legal requirements.
  17. Promotion Interference: The Promoter reserves the right to modify, suspend, terminate, or cancel the promotion if it is not capable of running as planned due to factors beyond its control, such as technical difficulties or fraud.
  18. Non-transferable: Prizes are not transferable, exchangeable, or redeemable for cash.
  19. Use of Winner’s Details: By entering, winners consent to the use of their name, image, and voice in promotional material without further compensation.
  20. Responsibility for Costs: Any costs associated with accessing the promotional page or participating in the promotion are the entrant’s responsibility.
  21. Prohibited Entry Methods: The use of automated systems or repetitive manual entry methods is prohibited and will result in disqualification.
  22. Consumer Guarantees: These Terms and Conditions do not limit your statutory rights under Australian or New Zealand consumer laws, including guarantees under the Competition and Consumer Act 2010 (Cth).
  23. Liability Exclusions: Except as required by law, the Promoter is not liable for any loss, damage, or injury suffered as a result of participation in the promotion.
  24. Personal Information: The Promoter may collect and use personal information for the purpose of conducting the promotion, and may disclose such information to third parties involved in the promotion. Entrants have the right to access, update, or correct their personal information.
  25. Jurisdiction: These Terms and Conditions are governed by the laws of Australia and New Zealand, and entrants submit to the non-exclusive jurisdiction of the courts in these jurisdictions.